Ordering/Shipping from PIKO America
Ordering from PIKO America
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FIRST, WE HIGHLY ENCOURAGE YOU TO PURCHASE FROM YOUR FRIENDLY PIKO AMERICA AUTHORIZED RETAILER!
You may well find our products for a lower total cost than buying from us. And your PIKO retailer is most likely a small family-owned business that needs your support.
Here are some important things you, the consumer, should know before you order from PIKO America:
- Pricing: We sell items at the MSRP, plus shipping (plus tax for shipments to California addresses). Our retailers are free to set their own prices, shipping terms and tax policies. Many of our retailers offer some sort of discounts off the MSRP. Your total delivered cost may be lower if you purchase from one of our retailers. We do not make adjustments or refunds if you find something at a lower price elsewhere. Many of our retailers also sell items such as basic straight and curve track pieces individually, while we sell many of those only in box quantities.
- Shipping Area: We ship only to the USA and Canada. Outside these areas, contact your retailer or refer to piko.de for the distributor in your area.
- Canada, AK, HI Shipments: If you need us to ship to an address in Canada, Alaska or Hawaii, contact us directly. Do not place your order on our website. Shipping charges will be considerably higher than those listed below.
- P.O. Boxes: If you want your order shipped to a P.O. Box, contact us directly. Do not place your order on our website. Not all items are shippable to P.O. boxes. Shipping charges may also be higher.
- Expedited Shipping: If you need us to ship via an expedited method (Next Day, 2nd Day, 3rd Day, etc.), contact us directly. Do not place your order on our website. Shipping charges will be considerably higher than those listed below.
- Shipping Time: Our orders generally ship out within 1 business day, but we do not guarantee this. Delivery usually takes 2 to 10 business days via standard "Ground" shipment, depending on your location. Times in-transit and delivery hours are out of our control.
- Policies: You should read our policies at Policies and Terms before ordering from us.
Shipping Rates
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For standard "Ground" shipment, via our choice of carriers, to the 48 contiguous US states and DC, the following shipping charges will be added to all orders, based on total order value. (For shipments to California addresses, the order value is the pre-tax total.)
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