PIKO America, LLC

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at:

PIKO America LLC
4610 Alvarado Canyon Road, Suite 5
San Diego CA 92120 USA
sales@piko-america.com
Phone 877-678-4449 or 619-280-2800
Fax 619-280-2843

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or we. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us:

PIKO America LLC
Attn: Privacy Compliance
4610 Alvarado Canyon Road, Suite 5
San Diego CA 92120 USA
sales@piko-america.com
Phone 877-678-4449 or 619-280-2800
Fax 619-280-2843

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PIKO America, LLC

TERMS OF SERVICE

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OVERVIEW

This website is operated by PIKO America LLC. Throughout the site, the terms “we”, “us” and “our” refer to PIKO America LLC. PIKO America LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website and/or may have limited quantities. All products and services are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as practical the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. Many images that appear at our store are pre-production or digitally-created images. Actual products may vary.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All product or service descriptions, specifications, availability and pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall PIKO America LLC, our owners, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless PIKO America LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the City and County of San Diego and the State of California, USA

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

If you have questions about the Terms of Service, you can contact us at:

PIKO America LLC
4610 Alvarado Canyon Road, Suite 5
San Diego CA 92120 USA
sales@piko-america.com
Phone 877-678-4449 or 619-280-2800
Fax 619-280-2843

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PIKO America, LLC

RETURN POLICY

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We strongly recommend that you contact us prior to returning any items purchased from our store. Further, by purchasing from us, you confirm that you have read our Return Policy and you agree to abide by it.

Our Return and Contact Information:

PIKO America LLC
Attn: Returns
4610 Alvarado Canyon Road, Suite 5
San Diego CA 92120 USA
sales@piko-america.com
Phone 877-678-4449 or 619-280-2800
Fax 619-280-2843

Note: Always include your full contact information when contacting us or returning items.

You will be responsible for the costs of packing and shipping items you return to us. Shipping costs are Non-Refundable. You are also responsible for the safe return of any items you send back to us. If you are not prepared to absorb the cost of any item(s) you are shipping in the event they are lost or damaged, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s) or that your item(s) will be received in good condition.

All Purchases are Final
By purchasing a product or service through our store, you affirm that you have made best efforts to assure that the item is appropriate to your purposes. If you have questions about an item, it is your responsibility to resolve those questions prior to purchasing the item. We strongly recommend contacting us for the most accurate and complete information. We accept no responsibility for any misunderstanding of the details of an item and its appropriateness to your purposes.

By purchasing a product or service through our store, you agree that our method of resolving any problems which may arise with items you have purchased from us is solely at our discretion. We will not be held under obligation to exchange or refund any items. In the event of a problem with an item, you should expect that we will first attempt to resolve the issue by sending you replacement parts to make a minor repair yourself if we feel it appropriate, or we may repair an item and send it back to you instead of exchanging or refunding it.

Returns without Restocking Fee
In order to avoid restocking fees, returns must qualify under one of the reasons below. Items which do not qualify are either Non-Returnable or returnable only with a restocking fee.

• Damage in Shipment
  If you receive an item from us and the outer shipping carton is damaged, such that it is reasonable to expect the item(s) and/or package(s) inside may also be damaged, we recommend that you do not accept the carton. You should refuse delivery and mark the reason as "damaged". If you have already received the item (such as parcel delivery without signature) and find signs of damage in shipment, contact us within 3 business days of receipt to report it. Items reported beyond that time period may not be accepted for return.
• Concealed Damage
  If, upon opening the undamaged shipping carton, you find signs of damage to the item packaging or item(s) inside, contact us within 3 business days of receipt to report it. Items reported beyond that time period may not be accepted for return.
• Defective Item(s)
  We strongly recommend that you inspect and test all items promptly after receipt. If you find a manufacturing defect or malfunction with an item, the PIKO Manufacturer's Warranty Policy applies.
• Shipping Error
  In the event we make an error in a shipment to you, please contact us within 3 business days of receipt to report it. We reserve the right not to make any adjustments for shortages reported beyond that time period.

Returns Subject to Restocking Fee
We reserve the right, solely at our discretion and determined on a case-by-case basis, to accept a return but assess a restocking fee, which may be equal to 20% or more of the sales price of the item(s). Shipping charges are not refundable. Examples of situations where a restocking fee may apply include, but are not limited to:

• Items you ordered in error or which you found, after placing the order, were not appropriate for your purposes. We urge you to review your order carefully before placing it. If you have any questions, we strongly recommend that you contact us before placing your order. You can save your order in your shopping cart prior to placing it, then complete and place the order later.
• Items ordered as "gifts" which were not wanted by the recipient.
• Items you ordered from us and no longer want because you found them elsewhere.

Acceptance of any items for return is contingent upon the items being unopened and unused, and received by us in "factory fresh" new condition, including both items and packaging. It is your responsibility to take all steps necessary to ensure the safe return of the items and packaging. All costs of packing and return shipment are your responsibility. Note that we will not be held under obligation in any circumstance to accept any return or provide any sort of refund or credit for returns we do not approve.

Unacceptable Returns
We reserve the right, solely at our discretion and determined on a case-by-case basis, to reject a return for a number of reasons, including but not limited to:

• Used, Opened or Damaged Items or Packaging
  Most of our products come with a factory security seal. Items or packaging with the seal broken or cut, or which show signs of use or damage, are not returnable. You may still be eligible for repair or replacement of the item (solely at our discretion) either under the PIKO Manufacturer's Warranty Policy or if outside warranty, subject to charge.
• Items with Minor Cosmetic Package Damage
  Prior to shipment, we make best efforts to ensure that all items being shipped have packaging that is in good condition and free of damage. We also take great care to pack items well for safe shipment. Still, minor damage to packaging can occur in shipment, for reasons that are largely beyond our control. If the items inside the packaging are undamaged, and the ability of the packaging to protect the items inside is not compromised, we do not consider minor cosmetic package damage, such as small dents, gouges, slightly crushed corners, etc. to be valid reasons for return.
• Non-Returnable Items
  Software, Publications, Chemicals, Specially-Priced Items and Gift Cards are Non-Returnable. Items which we have customized at your request, such as decoder/sound/lighting installations, are Non-Returnable. Items which have no valid proof of purchase from our store are Non-Returnable. Items which were shipped more than 30 days prior are Non-Returnable.

Refunds for Returned Items
See our Refund Policy page for full details on refunds.

IN ORDER TO ISSUE ANY REFUND, PIKO AMERICA MUST HAVE THE PRODUCT BACK IN OUR POSSESSION WITHIN 25 DAYS FROM THE ORIGINAL PURCHASE DATE! WE HAVE NO WAY TO ISSUE A REFUND AFTER THIS TIME.

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PIKO America, LLC

REFUND POLICY

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IN ORDER TO ISSUE ANY REFUND, PIKO AMERICA MUST HAVE THE PRODUCT BACK IN OUR POSSESSION WITHIN 25 DAYS FROM THE ORIGINAL PURCHASE DATE! WE HAVE NO WAY TO ISSUE A REFUND AFTER THIS TIME.

We strongly recommend that you contact us prior to returning any items purchased from our store. Further, by purchasing from us, you confirm that you have read our Return Policy and you agree to abide by it.

Refunds for Returned Items
No refunds will be issued for returned items unless we have received and inspected the item(s) and agreed to accept the return. Items accepted for return may be subject to a restocking fee and therefore only qualify for a partial refund. Packing and shipping costs are Non-Refundable.

If you make a return, please allow at least 15 business days after we have received the item(s) for us to inspect the item(s). If we agree to accept the return and issue a refund (either partial or for the full item price), we will attempt to refund the amount via the same payment method (credit card, bank, PayPal, etc.) originally used to make the purchase. Refund amounts are based on prices charged on the dated PIKO America sales receipt for the returned items, regardless of prices in effect through our store at the time of the return.

Be advised that, even after we issue a refund, it may take 15 business days or more for your payment method to credit funds to your account. Also, your payment method may assess fees. The timeframe for the credit to be applied and any fees assessed by your payment method are outside our control. We will not be held responsible for any inconvenience, financial difficulties, costs or other problems this situation may present to you.

Refunds on "Gift" Items
Returns of items purchased as "gifts" are subject to our return policy above, with the following additional conditions:

• Items Marked as Gifts
  If items were marked as a gift when purchased and were shipped directly to you, you will receive a gift credit, redeemable only with PIKO America, for the value of your return (less restocking fees) once we have received and approved the return. To use your gift credit, please do not place your order through our online store, but instead contact us directly. Note that shipping charges will apply on your new order.
• Items Not Marked as Gifts
  If items were not marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, once we have received and approved the return, we will issue a refund (less restocking fees) to the gift-giver, not to you, even if the item is shipped to us by you. Also note that the gift-giver will then be made aware that you have returned the item(s).

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PIKO America, LLC

WARRANTY

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All PIKO items are warranted only by the manufacturer, PIKO Spielwaren GmbH of Sonneberg, Germany. See the Official PIKO Manufacturer's Warranty Policy. As a convenience to our customers in North America, we (PIKO America LLC) are authorized by the manufacturer to fulfill the warranty (by means of spare parts, repair or replacement, at our sole discretion) for PIKO brand items purchased new and previously unused through our store or through PIKO America authorized retailers. We are under no obligation to fulfill the warranty on:

• PIKO items purchased from PIKO retailers outside North America. You should contact the seller in the event you need to make a warranty claim.
• PIKO items not purchased through our store or our authorized retailers. This includes items which may have been sold as "new" but by sellers who are not PIKO America authorized retailers. Because we have no influence at all in how these sellers handle our products, we regard these items as "second-hand" and not covered by warranty.
• PIKO items which do not qualify for warranty coverage under the Official PIKO Manufacturer's Warranty Policy.

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OFFICIAL PIKO MANUFACTURER'S WARRANTY POLICY

Upon purchase of a new, previously unused PIKO product, the firm of PIKO Spielwaren GmbH gives you a manufacturer's warranty of 24 months from the date of purchase.

This warranty is given with the following conditions listed below. You thereby have the possibility of submitting a warranty claim for defects or problems occurring with the product to the firm of PIKO Spielwaren GmbH (Sonneberg, Germany) as the manufacturer of the product.

Warranty Conditions
This warranty applies only to PIKO products that have been purchased new and previously unused from any of our worldwide authorized PIKO retailers. The dated sales receipt from the retailer is required as proof of purchase. We therefore recommend that you keep the sales receipt in a safe place.

Warranty Coverage and Exclusions
This warranty includes, at the sole discretion of the manufacturer, correction (free of charge) of any defects or the replacement (free of charge) of parts that are due to defects in design, production, material or transportation, inclusive of the service performance connected with these defects. Any and all further claims are excluded.

Warranty claims become null and void when:

• Problems are caused by wear and tear or by normal wear of parts subject to wear and tear.
• When PIKO products have been modified with parts, or in ways, not authorized by the manufacturer.
• The product has been used in a manner not intended by the manufacturer.
• The information in the operating instructions provided by the manufacturer has not been followed.
• More than 7 years have passed since the product was manufactured, regardless of the date of purchase.

Repair or replacement of a product does not extend its warranty period. Warranty claims can be sent directly to the firm of PIKO Spielwaren along with the sales receipt and a summary of the problem(s) with the product. All costs of packing and shipment must be prepaid. Send to:

PIKO Spielwaren GmbH
Customer Service
Lutherstrasse 30
96515 Sonneberg, Germany

For items purchased from PIKO America or our authorized retailers, contact:
PIKO America LLC
4610 Alvarado Canyon Road, Suite 5
San Diego CA 92120 USA
Phone 877-678-4449 or 619-280-2800
Fax 619-280-2843

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